NativeStack sells digital download products (software source code). Because delivery is instant, refunds are limited and handled case by case as described below.
1. Delivery
After successful payment on Payhip, you receive digital access to download the product (email and/or Payhip library). There is no physical shipment.
2. When refunds may be granted
We may approve a refund within 7 days of purchase if:
- The download link or ZIP is defective / inaccessible and we cannot provide a working copy after you report it
- You were charged more than once for the same order due to a payment error
- You did not receive delivery and can show proof of payment
3. When refunds are generally not granted
- Change of mind after a successful download
- Buyer expected a different product type (e.g. hosted SaaS, Play Store listing, or support retainer) than described
- Buyer is unable to use the code due to their own environment, skill level, or third-party API changes
- Requests made more than 7 days after purchase (except where required by applicable law)
4. How to request a refund
Email jitendra.saini1189@gmail.com with:
- Payhip order ID / receipt
- Payment reference / last 4 digits if available
- Clear reason and screenshots if delivery failed
We aim to respond within 1–2 business days.
5. Refund method & timeline
Approved refunds are processed back through the original payment channel (Payhip / Razorpay). Bank or card networks may take additional days to reflect the credit.
6. Contact
Refunds & billing support:
jitendra.saini1189@gmail.com
+91 8949994351 (10 AM – 8 PM IST)